Services Policy
This Services Policy outlines the terms, conditions, and guidelines governing the use of Jerry's AI services. By accessing or using our services, you agree to comply with this policy.
Our commitment is to provide reliable, secure, and high-quality AI services while maintaining transparency about our service standards and user responsibilities.
1. Service Scope & Availability
Jerry's AI provides artificial intelligence services including but not limited to:
AI Chat Services
General conversational AI, specialized AI assistants, and custom chatbot solutions
SEO & Digital Marketing
Search engine optimization, content strategy, and digital marketing automation
Web Development
Custom website development, optimization, and maintenance services
Data Analysis
Business intelligence, data processing, and analytical reporting services
Cybersecurity
Security assessment, threat detection, and protection solutions
Custom AI Solutions
Tailored AI implementations for specific business needs and workflows
Service Availability: We aim for 99.5% uptime for all core services. Scheduled maintenance will be communicated at least 48 hours in advance.
2. User Responsibilities & Acceptable Use
Users of Jerry's AI services agree to:
- Provide accurate and complete registration information
- Maintain the confidentiality of account credentials
- Use services in compliance with applicable laws and regulations
- Not engage in fraudulent, abusive, or illegal activities
- Not attempt to reverse engineer, decompile, or hack our services
- Not use services to generate harmful, offensive, or illegal content
- Respect intellectual property rights and copyright laws
Prohibited Activities: Spamming, phishing, distribution of malware, unauthorized access attempts, and any activity that could disrupt service availability are strictly prohibited.
Our Service Commitment
Jerry's AI is dedicated to providing exceptional service quality and reliability.
Rapid Response
Support response within 4 hours during business hours for priority issues
High Availability
99.5% service uptime guarantee for all core AI services
Security First
Regular security updates and vulnerability assessments
Quality Assurance & Continuous Service Improvement
At Jerry's AI, our service philosophy extends beyond basic functionality to encompass comprehensive quality assurance and continuous improvement. We implement multi-layered quality control measures including automated testing protocols, manual review processes, and user feedback integration to ensure our AI services meet the highest standards of accuracy, reliability, and performance. Our dedicated quality assurance team employs sophisticated testing methodologies to validate service outputs, monitor system performance metrics, and identify areas for enhancement before they impact user experience. This proactive approach to quality management ensures that our services not only meet current user expectations but also anticipate future needs through regular feature updates and performance optimizations.
Our commitment to service excellence is reinforced through a structured continuous improvement framework that systematically analyzes service performance data, user feedback, and emerging technological trends. We employ agile development methodologies that allow for rapid iteration and deployment of service enhancements while maintaining system stability. Regular service reviews conducted by cross-functional teams ensure that all aspects of our offerings—from technical performance to user interface design—are consistently evaluated and refined. We maintain transparent communication channels with our user community, actively soliciting feedback and incorporating user suggestions into our development roadmap. This collaborative approach to service evolution ensures that Jerry's AI services remain at the forefront of technological innovation while maintaining the reliability and user-centric design that our customers depend on for their critical business operations.
3. Subscription & Payment Terms
Our services are available through various subscription models:
Payment Methods
We accept major credit cards, PayPal, and bank transfers for service payments
Billing Cycles
Monthly, quarterly, or annual billing options available based on subscription
Subscription Changes
Users may upgrade, downgrade, or cancel subscriptions according to plan terms
Refund Policy
Refunds are evaluated case-by-case in accordance with our refund policy
Late Payments: Services may be suspended for accounts with payments overdue by more than 30 days. Reactivation may require payment of outstanding balances and reactivation fees.
4. Service Limitations & Fair Use
To ensure fair access and optimal performance for all users:
- API call limits apply based on subscription tier
- Concurrent user sessions may be limited during peak periods
- Data storage quotas apply to file uploads and generated content
- Processing time for complex AI tasks may vary based on system load
- Certain advanced features may require additional authorization or payment
Fair Use Policy: We reserve the right to limit or restrict usage that excessively consumes system resources or negatively impacts other users' experiences.
5. Data Handling & Privacy
All data handling practices comply with our Privacy Policy:
- User data is encrypted in transit and at rest
- Data retention periods vary by data type and service
- Users retain ownership of their input data and generated content
- We do not claim ownership of user-created content
- Data may be anonymized for service improvement purposes
Data Export: Users may request export of their data in standard formats, subject to applicable fees for extensive requests.
6. Service Modifications & Updates
Jerry's AI reserves the right to:
- Modify, update, or discontinue services with reasonable notice
- Change service features, functionality, or interfaces
- Adjust pricing with 30 days' notice to existing subscribers
- Implement security updates or patches as needed
Communication: Significant service changes will be communicated via email and platform notifications at least 30 days in advance when possible.
7. Support & Maintenance
Our support structure includes:
- Email Support: Available for all users with response within 24 business hours
- Priority Support: Available for enterprise subscribers with 4-hour response time
- Documentation: Comprehensive online guides and tutorials
- Scheduled Maintenance: Typically conducted during low-traffic periods with advance notice
- Emergency Maintenance: Conducted only when necessary to address critical issues
8. Service Termination
Services may be terminated under the following conditions:
- By user request through account cancellation
- For violation of this Services Policy or Terms of Service
- For non-payment exceeding 60 days
- At Jerry's AI discretion for legal or security reasons
Data After Termination: User data will be retained for 90 days post-termination, after which it may be permanently deleted according to our data retention policy.
9. Contact & Inquiries
For questions about this Services Policy, service-related inquiries, or to report policy violations, please contact our Service Management team:
📧 service_policy@jerry-ai.netFor urgent service issues, please use our Support Portal for faster response times.