JERRY’S AI SUPPORT GUIDE

1. Overview

Jerry’s AI Support Center is dedicated to helping all registered users and partners receive fast, accurate, and secure assistance for technical, subscription, and account-related issues. This document outlines the available channels, expected response times, and the scope of support provided.

2. Contact Channels

3. Service Categories

  1. Account Management – Registration issues, email verification, password reset, and login problems.
  2. Billing & Subscription – Plan upgrades, PayPal payments, refund queries, and invoice verification.
  3. Platform Feedback – Suggestions for improvement and new feature requests.

4. Remote Assistance and PDPA Compliance

Jerry’s AI may offer remote diagnostic support to resolve software or account issues. Before any session begins, the user will receive a PDPA Consent Form and must grant explicit approval.

All remote sessions are recorded for security and training purposes.

5. Expected Response Times

  • Typical response within 24 - 48 hours for most queries.
  • Complex technical issues may take up to 72 hours for resolution.

6. Confidentiality and Data Protection

All support interactions comply with the Personal Data Protection Act (PDPA) and Jerry’s AI Privacy Policy. User data is handled only for troubleshooting and is never shared with unauthorized third parties.

7. Feedback and Continuous Improvement

Jerry’s AI values user input to improve service quality. Share your ideas at feedback@jerry-ai.net or participate in quarterly user surveys sent via email.

End of Document: updated 1st November 2025
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